Frequently Asked Questions
Q. Where do you ship from?
A. All our products are shipped from our warehouse in Faridabad, Haryana. If you order multiple items, they might ship separately depending on availability and packaging.
Q. Is Cash on Delivery (COD) available?
A. Yes! We offer COD across most pin codes in India for your convenience.
Q. How long does delivery take?
A. Orders are usually delivered within 3–7 business days, depending on your location. Some remote areas may take a little longer.
Q. Do you offer free shipping?
A. Absolutely! We provide FREE shipping all over India, no minimum order value required.
Q. What if I need to exchange my product?
A. We offer 100% free, no-questions-asked exchanges within 7 days of delivery. You just need to share a short video of your pet wearing the harness (to verify sizing issues). No extra shipping or hidden fees—completely free!
Q. When will I receive my tracking number?
A. Tracking details are shared via SMS/WhatsApp/email within 1–2 business days after placing your order.
Q. Where is your company based?
A. We are proudly based in Faridabad, Haryana (121001), India.
Q. Will I get a confirmation after placing the order?
A. Yes, a confirmation will be sent to your registered email/WhatsApp immediately after the order is placed. Didn’t receive one? Just ping us!
Q. Who do I contact for order or product support?
A. You can reach us via:
📧 Email: support@mrpillu.com
📱 Call/WhatsApp: +91-7838570855 (Mon–Sat, 10 AM – 5 PM)
Q. What payment methods do you accept?
A. We accept all major Credit/Debit Cards, UPI, Net Banking, and more. COD is also available pan-India.
Q. Is my payment and data secure?
A. 100%. Our website is SSL-encrypted and powered by Shopify, one of the most secure platforms globally.
Q. Can I cancel my order?
A. Yes! You can cancel anytime before the order is shipped. Just contact us on WhatsApp or call at +91-7838570855 with your order number.
